A Promise for 2019

2018 was an amazing year for the travel industry.  You may have seen your travel business grow as I had seen mine double!  The amount of people who were requesting vacations was just pouring into the travel agency.  We helped hundreds of people in 2018 find that perfect vacation, and one of the best parts Read more about A Promise for 2019[…]

What to do when Potential Clients are in the “Contemplation Phase”

Did you know that people know travel agents exist?  People think they need they need a travel agent to help plan their vacations?  But, did you know they do not know what you do for them?  I have heard this a lot from people when they find out I am a travel agent.  “I was Read more about What to do when Potential Clients are in the “Contemplation Phase”[…]

Are you tapping into the hierarchy of needs of your clients?

Abraham Maslow proposed a “A Theory of Human Motivation” which describes a 5-tiered pyramid of the essential needs of all human beings.  Only when the lower tiers are satisfied will a person be able to enjoy the next tier.  The lower tiers include tangible needs such as food, clothing, shelter, personal and financial security, and Read more about Are you tapping into the hierarchy of needs of your clients?[…]

What you should know about a difficult client…

Have you ever heard of the term QTIP?  I am not talking about the stick with two ends of cotton, but the acronym Quit Taking It Personally or QTIP.  Sounds a bit harsh right?  Well, at first, I thought the same thing.  Then I realized, I don’t always know the specifics of what is going Read more about What you should know about a difficult client…[…]

What you should know about networking…

If you are like me, networking isn’t one of my favorite things to do.  When I first started out attending networking groups my elevator speech was all over the place, I couldn’t explain why I was better than the internet, and I would get frustrated seeing the people in my networking groups post their vacation Read more about What you should know about networking…[…]

Do people know EXACTLY where to find you?

I got up in front of seven women and started my 30-second elevator speech. As I was giving the speech I noticed a lot of confused faces, as they were expecting me to talk about what I was going to present on at this live event. When I finished the elevator speech I asked them Read more about Do people know EXACTLY where to find you?[…]

3 Tips on How to start the conversation

Being present and showing up, gets results.  The End!  I hope you enjoyed this newsletter.  I wish it was that easy, right?  It is not.  Showing up and being present is just one step.  Once you are there you have to engage people.  Engaging people can be tough, especially if you are nervous or anxious Read more about 3 Tips on How to start the conversation[…]

What EMAILS are you sending?

What is an electronic newsletter?  An electronic newsletter is a newsletter you send out to your clients via email with VALUABLE information.  Many travel agents are already sending emails to their clients about upcoming promotions for various suppliers, but let’s be honest, we all can only take so many of them.  I get promotion after Read more about What EMAILS are you sending?[…]

How do you feel about Referrals?

Reviews   I recently noticed that many travel agents do not ask their clients to give them reviews.  With so many of us on various websites, and/or social media platforms, and in today’s society where so many people make their decisions based on reviews, why aren’t we asking people for reviews?  After all, most travel Read more about How do you feel about Referrals?[…]